You can make the changes under Password & Contact information.
Your payment details can be chosen or deleted under Payment Details. Changes made to your payment methods will not affect orders you have already placed.
You can add a new payment method directly during the order process in your shopping cart, or select an already deposited payment method.
Under Newsletter you have the option to activate or deactivate your subscription.
After your first order you become eligible to recommend someone. Here you can recommend a friend. We will check every recommendation personally. However, we also reserve the right to refuse recommendations.
BestSecret supports the following methods of payment:
- Credit Card: Mastercard, VISA, American Express
- Direct Debit
- Purchase on account
- Online bank transfer
You can choose your preferred payment method on the checkout page under "Add/change payment method".
Your billing address is your private address in Germany. Once you have placed an order it is no longer possible to change the delivery address.
You can redeem vouchers with this payment method, but it is not possible to buy gift vouchers using "purchase on account".
If your "purchase on account" payment is rejected, we advise you to please check the correct spelling of your details. If you continue to be rejected, please select a different payment method.
You will receive your invoice by email immediately after your order has been dispatched. You can access your invoice at any time after we have shipped your order under "Orders & Returns" in your account.
All payment details (bank details and payment deadline) are shown in the payment information that you receive by email from AfterPay after your order has been dispatched. To ensure the correct booking of your payment, we kindly ask you to enter the payment reference as stated on the invoice.
If you return a product, you will receive an adjusted invoice upon the completed processing of the return.
We will send you a confirmation email as soon as we have received your payment.
If you have any questions about your invoice and/or payment, you can contact us by email at: [email protected]
Your shopping cart is reserved for 30 minutes. Should you terminate the session, we will try to restore your shopping cart as soon as you login to the site again. We can restore your shopping cart as long as items are still available.
Shortly after completing the checkout process, you will receive an email confirmation from us. Here you can check your orders.
Delivery time can take up to 3 working days from receipt of the order. You will be informed by email, immediately after your order has left our warehouse. You can also see the status of your order under Orders and Returns. A click on "Track delivery" will take you directly to the delivery status. In addition, you have the option to receive notifications on the actual status of your delivery from our shipping partner. This option can be changed at any time under Password and Contact Information.
We don’t offer this service at this moment. Delivery takes up to 3 working days.
In order to use this service, you have to be a registered customer of DHL Packstation. Please enter your PostNummer into the field „Additional address“ and enter Packstation or Postfiliale and the number of the Packstation or Filiale into the field „Street“, respectively. You can find your PostNummer on your DHL Goldcard.
Name: Your name
Additional address: Your PostNummer
Street: Packstation 123 or Postfiliale 123
Postcode/Town: Postcode and town of Packstation or Postfiliale
Note that for larger orders that exceed the maximum size DHL may not be able to deliver the package into the Packstation. You can find more information about the DHL Services here: www.dhl.de/en/paket/pakete-empfangen/packstation.html
You may receive orders to your business address. Please remember to include the name of the company in the additional address field. Your name, is always automatically added onto the shipping label.
Unfortunately we do not have the administrative capability to edit and remove items from an order once it has been submitted. Therefore, we kindly ask you to place a new order and create a return for the order you would like to modify.
Our system is set up in a way that allows fast processing and delivery times. Therefore we are not able to merge orders into one parcel.
Changed your mind? As long as the order is still in progress, you can easily cancel: Under "Orders & Returns", the option "Cancel" is still available a few minutes after the order. If this function is missing, the cancellation is no longer possible. Once you have cancelled the order, we will confirm by e-mail. If you have used vouchers, they will automatically be deposited back into your account after repayment.
We do not offer an exchange service as our items are limited in availability. You can create a return label and send the item back to us. We will try to process your refund as soon as possible. However, in case you need a different size, you can place a new order.
Due to licence restrictions we do not support cross border shipping. Consequently we only ship to your country of registration.
After processing the return, the voucher will be reassigned to you again in your account under Vouchers. Please note, this does not include discount vouchers. Discount vouchers cannot be re-issued or be converted into a gift voucher. Please keep in mind, that some type of vouchers may only be valid for a certain period of time and bound to a minimum turnover. Remaining credit balance can’t be disbursed.
Vouchers have to be redeemed during your order process. After you have ordered we are not able to deduct the voucher for you manually.
We understand that sometimes something simply doesn’t fit. In this case, you can return the items within 14 days.
Returning an item is very simple. Under "Orders & Returns" you can click on "Create return" in order to set up a return. After creation you can easily print the return slip and the return-shipping label. Returns are free of charge.
A limitation of your cancellation rights as per § 11 of our Terms and Conditions is not connected with the above provisions.
In order to ensure rapid processing of your returns, we request that returns from different orders are always sent separately and returned to us with the corresponding withdrawal form and return label.
Yes. The value of the returned items will be credited to your selected method of payment.
The processing time depends on your bank. However, you should expect an approximate processing
time of up to 2 weeks. Currently, we are working on a solution, which will allow reimbursement
immediately after receipt of shipment.
Once your return is processed, you will be notified by email. By then the amount will be paid out in our next payment run. Repayment is always made to the method chosen for the original payment.
Please get in touch immediately with our Customer Service.
We apologise for any inconvenience caused. Please select the relevant order and then follow the instructions on the complaints form.
As a BestSecret member holding at least silver status, you have the option to shop in our stores. Upon receipt of the silver status, a digital card will be added to your account. If you prefer a physical card, you can request it when you visit the store. If you ever lose the silver status, your card will automatically become invalid.
Membership is free and there are no minimum purchase requirements.